RingCentral Fax, Call & Messaging
Fax, voice calls, and messaging built directly into InstaMD, so clinical staff can reach patients and offices from one place.
Project Overview
Clinical staff were switching between separate tools to fax records, call patients, and send messages. This work brings all three into InstaMD through RingCentral: faxes send and receive inside the clinical workflow, voice calls and SMS run from the same screens, and backend services track every communication event and its delivery status so nothing is lost between systems.
Quick Facts
Fragmented patient communication across separate tools
Fax remains a requirement in clinical workflows, but it lived outside the product alongside separate calling and messaging tools, leaving staff to stitch together channels and track outcomes by hand.
RingCentral channels wired into clinical workflows
RingCentral handles fax, voice, and SMS behind NestJS services that expose them within InstaMD's existing workflows, while event-tracking services persist delivery status in PostgreSQL for a single auditable view.
